Cookie notice

Why do we use cookies

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site, such as the number of visitors. They also help us to: 

  • Continually improve our website
  • Improve the speed and security of our website
  • Remember your search settings during and between visits

What are cookies

Are small, often encrypted text files, used by web developers to help users navigate their websites efficiently and perform certain functions. 

The problem with cookies is both one of privacy – what is being registered? – and one of transparency – who is tracking you, for what purpose, where does the data go, and for how long does it stay?

Types of cookies

Essential and non-essential cookies

Essential cookies are those used for the shopping basket and checkout, those that provide security for online banking services and those that help ensure that your page loads quickly by distributing the workload.

Non-essential cookies are used for analytical purposes to count the number of visitors to a website, any cookies used by first party or third-party advertisers, including affiliates, and cookies used to recognise the user when they return to a website, so they receive a tailored greeting or optimised landing page.

Session and persistent cookies?

Session cookies enable the website you are visiting to keep track of your movement from page to page, so you don’t get asked for the same information you’ve already given to the site.Persistent cookies – these remain on your hard drive until you erase them, or they expire. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last. Persistent cookies help websites remember your information and settings when you visit them in the future. Other website features made possible by persistent cookies include: language selection, theme selection, menu preferences, internal site bookmarks or favourites, among many others. 

First and third-party cookies?

Cookies can be set by the website you have browsed, i.e. the website displayed in the uniform resource locator (URL) window. These are called first party cookies. Third party cookies are set by a website other than the one you are browsing. Advertising networks are the most common begetters of third-party cookies; they use them to track a user across multiple websites, activity which they can then use to tailor their ads.

Cookies used on our website:

Analytics cookies (4)

Analytics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie NameProviderTypeWhat does the cookie do?Duration
_gaGoogle AnalyticsHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 years
_gatGoogle AnalyticsHTTPUsed by Google Analytics to throttle request rate1 minute
_gidGoogle AnalyticsHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the website24 hours
_gac_UA-74338507-21Google AnalyticsPixelContains campaign related information for the user.
If you have linked your Google Analytics and Google Ads accounts,
Google Ads website conversion tags will read this cookie unless you opt-out. 
Learn more
90 days

Category: Functionality (7)

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Cookie NameProviderTypeWhat does the cookie do?Duration
_hjClosedSurveyInvitesHotjarHTTPThis cookie is set once a visitor interacts with a Survey invitation modal popup.
It is used to ensure that the same invite does not re-appear if it has already been shown.
365 days
_hjDonePollsHotjarHTTPThis cookie is set once a visitor completes a poll using the Feedback Poll widget.
It is used to ensure that the same poll does not re-appear if it has already been filled in.
365 days
_hjMinimizedPollsHotjarHTTPThis cookie is set once a visitor minimizes a Feedback Poll widget.
It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
365 days
_hjDoneTestersWidgetsHotjarHTTPThis cookie is set once a visitor submits their information in the Recruit User Testers widget.
It is used to ensure that the same form does not re-appear if it has already been filled in.
365 days
_hjIncludedInSampleHotjarHTTPThis session cookie is set to let Hotjar know whether that visitor is included in the sample
which is used to generate funnels.
365 days
_hjShownFeedbackMessageHotjarHTTPThis cookie is set when a visitor minimizes or completes Incoming Feedback.
This is done so that the Incoming Feedback will load as minimized immediately
if they navigate to another page where it is set to show.
365 days
_hjidHotjarHTTPHotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script.
It is used to persist the Hotjar User ID, unique to that site on the browser.
This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
365 days

Your rights

Data protection legislation states that you have the following qualified rights regarding your personal data:

  • Access – you may request we provide you with the data we hold
  • Rectification – you may request we correct any inaccurate data
  • Erasure – you may request we erase your data
  • Restriction – you may request we stop processing your data but retain it
  • Portability – you may request we provide you or a nominated party with your data in a commonly used, structured and machine-readable format

You can exercise your rights in relation to the personal data collected on this website at any time by using the postal address above or by contacting [email protected]

Should you wish to exercise your rights in relation to LinkedIn & Twitter you must contact them directly.

If you wish to make a complaint about how we have handled your personal data, please email [email protected] and we will investigate the matter.

If you are not satisfied with our response or believe we are not processing your data in accordance with the law, you can contact a National Data Protection Authority which, in the UK is the Information Commissioner’s Office. For a list of other European Data Protection Authorities click here.